Terms & Conditions
Last updated: October 16, 2026. Plain-English terms for bookings arranged through Negros.travel. See also our Privacy Notice.
Negros.travel is a booking service operated by IslaTravel. These terms apply once a quote turns into a confirmed booking - a quote or enquiry on its own is not a booking.
1. Your booking
A booking is confirmed once IslaTravel sends written confirmation (email or SMS) after the booking fee is received, either as your deposit or as part of a full transport payment. Until that confirmation lands, you don't have a booked vehicle or driver.
2. Passengers, stops & route changes
The vehicle, driver and price are booked for the passenger count, route and stops stated at confirmation. Extra passengers or stops must be requested and confirmed in advance - the driver may decline unconfirmed additions on the day, and extra charges may apply once they're confirmed.
3. Cancellations & refunds
- Cancel at least 72 hours (3 days) before pickup: full refund of the entire amount you paid, whether a deposit or full transport payment. Exactly 72 hours before pickup qualifies.
- Cancel less than 72 hours before pickup: the booking fee is non-refundable (it has already been committed to securing your driver).
- If IslaTravel cancels (driver or vehicle unavailable): full refund or free rebooking, your choice.
- Refunds are returned to your original payment method within 5-10 business days.
4. No-shows & late arrivals
- Customer no-show (driver waits at the agreed point, no contact) beyond 45 minutes past pickup time for non-airport pickups, or 60 minutes past flight landing time for airport pickups (to allow for immigration and baggage delays): treated as a cancellation, booking fee forfeited, and the balance may be charged as a no-show fee to cover the driver's committed time and travel - this is disclosed at booking for higher-risk routes.
- Running late? Message the number on your confirmation as early as possible. Reasonable delays are accommodated; long delays may need rescheduling or incur a fee if the driver can't wait.
- Driver no-show or unreasonably late: full refund plus IslaTravel arranges alternative transport at no extra cost where possible.
5. Changes to your booking
Date, time or route changes should be requested as early as possible via the contact details on your confirmation. Changes are confirmed subject to driver availability; requests inside the cancellation window above are best-effort, not guaranteed.
6. Liability
Drivers are vetted and vehicles insured per local requirements. IslaTravel arranges transport as a booking agent; the driver/operator is responsible for the safe delivery of the trip. IslaTravel is not liable for delays outside its control (weather, traffic, ferry schedules, road closures) but will make reasonable efforts to notify you and re-arrange where possible. Personal belongings remain the passenger's responsibility.
7. Payment
The booking fee is paid online at confirmation, either as your deposit or as part of a full transport payment where your quote offers it. If you pay a deposit, the remaining balance is paid directly to the driver at the end of the trip. The amount due and payment method are stated on your quote and confirmation. The full fare for the transport is always shown at quote stage: no meters and no charges of ours added afterwards, beyond extras you confirm in advance under Section 2. Charges collected by third parties at the places you visit sit outside your quote and are covered in Section 7a.
7a. Local charges collected by others
Some trips involve charges that are set and collected by other people at the place itself, not by IslaTravel. On our routes and tours these are typically the boat hire and marine-sanctuary fee at Malatapay for Apo Island, the dolphin and sandbar boat at Bais, park entry at the Twin Lakes gate, the environmental fee at the Casaroro Falls trailhead, the municipal sanctuary user fee for diving or snorkelling on the Dauin coast, and passenger tickets on the public ferries to Siquijor or across to Cebu. They sit outside your quote and are paid on the day, in cash, to whoever runs each place. We do not collect, advance, itemise or reimburse them, and we never mark them up. We do not print amounts because the operators and municipalities set them and the figures published for several of them disagree with each other, so ask on the day or ask us and we will ask for you. None of this changes your quote: your quote covers the vehicle, the fuel and your driver time, and it spells out what is and is not included.
8. Contact
Questions on an existing booking go to the contact details on your confirmation, not to the driver directly for anything affecting price or scope - see Section 2.
Changes to these terms
We may update these terms from time to time. The "last updated" date above shows the latest version.